FREQUENTLY ASKED QUESTIONS

DO YOU ONLY SUPPLY BRICKS AND MORTAR STORES OR ARE YOU ALSO ABLE TO ORDER AS AN ON-LINE STORE?

No, we are happy to supply either types of business but the same rules apply to both.  You will need to be credit checked and we will ask a number of other qualifying questions before we're ready to move ahead.  These would include where your business is based, competitive brands stocked amongst others.

WHAT IS THE VAN HUIZEN AGENCIES LTD NEW CLIENT PROCESS?

Once you have requested a brand, we will send you a new customer form to be filled in and returned.  We will then run a credit check, reply to you with the terms and set up an account.  Once you have received your first delivery you will be given access to any B2B ordering systems so you can order stock or repeats yourself.

IF I'M A NEW START-UP BUSINESS ARE THERE ANY THINGS I NEED TO KNOW?

As a new business it is likely you will not have a credit history for your shop.  This does mean we would require a percentage of your total order value at point of order and you will need to have paid 100% of your order pre delivery.  Once we start to build a working relationship with you, your credit facilities will be reviewed, normally on a season by season basis.

WHEN IS THE BEST TIME TO CONTACT YOU IF I AM PLANNING TO OPEN A STORE?

Our normal sales periods are January/February for a Winter delivery and July/August for a summer delivery.  we work 6 months in advance so your order is delivered approximately 6 months after the order date. Therefore if you are planning to open in January, you will need to have placed an order with us the previous year in July/August and if you plan to open in July you will need to have placed your order in January of the same year.

HOW WILL BREXIT AFFECT UK SHOPS?

The honest answer is we don't really know yet.  There are however a number of things you can do to help smooth the way for the transition.  This type of information is best found on the .gov websites and our advice would be to check those out first.

AFTER BREXIT WILL YOUR INVOICES AND PAYMENTS BE IN EURO'S?

Some of our suppliers already invoice in Euro's but also have a UK Sterling bank account.  Basically we can convert the Euro invoice into Sterling and you can pay using your UK account straight into your suppliers Sterling account.  Some shops may have a Euro account and if this is the case you can pay in Euro's too but in this case straight into the suppliers Euro account.

 

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